DVA failing everyone who touches it

Dear Editor,

DVA’s problems are not just about veterans struggling with the system.

Staff describe burnout and relentless process change. Clinicians are walking away because dealing with DVA is too difficult. Veterans are left carrying the consequences.

When employees, health providers and veterans are all telling versions of the same story, the problem is the system itself.

Matt Keogh is the minister responsible for that system.

Eventually, accountability has to reach the top.

I expand on this at markcroxford.net/read

Regards,

Mark Croxford
Founder Veterans Count,
20-year Navy veteran, and
former media and political adviser to a Minister for Veterans’ Affairs and Minister for Defence Personnel

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